Disputes Policy

Users can dispute a match, tournament, payment, refund, or reward claim when they believe something was incorrect.

What To Include

A useful dispute report should include:

• User account ID or profile
• Tournament or match ID
• Wallet address if relevant
• Transaction signature if relevant
• Screenshots or recordings
• Game account identity
• Short timeline of what happened

Common Dispute Types

• Incorrect match result
• Missing server or lobby information
• Opponent no-show
• Check-in issue
• Failed wallet transaction
• Refund not available
• Prize claim not working
• Suspected cheating or collusion

Resolution Options

Depending on the evidence, Showdown may:

• Keep the result unchanged
• Correct a result
• Re-run or reschedule a match
• Cancel a match or tournament
• Issue or enable a refund
• Disqualify a player or team
• Restrict an account

Timing

Disputes should be submitted as soon as possible. Delayed disputes may be harder to verify and may not be eligible for correction after finalization.